Effective Date: 18 June 2025
Store: Sport Extra Zoom
Applies to: Sports equipment and related products

1. Legal Warranty Coverage

In accordance with:

  • Royal Legislative Decree 1/2007 of November 16 (Ley General para la Defensa de los Consumidores y Usuarios)
  • Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods

Sport Extra Zoom provides:

  • A 3-year legal warranty for products intended for personal/domestic use
  • A 1-year legal warranty for commercial-use products, unless otherwise specified by the manufacturer

This warranty ensures that all products sold by Sport Extra Zoom are free from manufacturing defects and conform to their advertised descriptions during the stated warranty period.

2. Scope of Warranty

The warranty covers manufacturing defects and non-conformities occurring within the warranty period, including but not limited to:

  • Malfunctioning components or mechanisms
  • Failure of electronic or mechanical parts not caused by misuse or external damage

If your product develops a covered fault, Sport Extra Zoom will, at no cost to the buyer, provide one of the following remedies:

  • Repair of the product
  • Replacement with an equivalent or similar model
  • Full or partial refund if repair or replacement is impossible

The buyer has the right to choose among these solutions, except where the chosen remedy is impossible or disproportionate.

3. Exclusions

The warranty does not cover:

  • Improper installation, handling, or negligence
  • Physical damage caused after delivery (e.g., cracks, dents)
  • Wear-and-tear components such as batteries, straps, or light bulbs
  • Products used outside the manufacturer’s recommended conditions
  • Any repairs, modifications, or service carried out by unauthorized personnel

4. Commercial Use Clause

For products intended for commercial use, the warranty period is limited to 12 months, as allowed under Article 114 of RDL 1/2007, which distinguishes between consumer and professional transactions.

5. Reporting a Defect

To file a warranty claim, please email benak.robert90@gmail.com and include:

  • Your order number
  • A clear description of the issue
  • Photographic or video evidence, if available
  • Your contact information

In some cases, we may request:

  • A technical inspection of the product
  • Return shipping for further analysis

Sport Extra Zoom will assist with transport or dispatch a technician where applicable.

6. Manufacturer Warranty

Some products may include an extended manufacturer warranty (up to 5 years). These additional warranties are provided directly by the manufacturer.
Sport Extra Zoom will assist customers in initiating a manufacturer warranty claim but is not responsible for decisions made by the manufacturer regarding extended coverage.

7. Response Time

We strive to respond to all warranty claims within 3 business days.
Valid claims are generally resolved within 7–14 working days, depending on:

  • Nature of the defect
  • Availability of spare parts or replacement units
  • Manufacturer response times (for extended warranties)

8. Contact for Warranty Support

Sport Extra Zoom
📧 Email: benak.robert90@gmail.com
📞 Phone: +34 695 122 632

9. Legal References

  • Royal Legislative Decree 1/2007: BOE Official Text
  • Directive (EU) 2019/771: EUR-Lex Official Journal

✅ By purchasing from Sport Extra Zoom, you confirm that you have read and accepted this Warranty Policy, which complies with Spanish and European Union consumer protection laws.