Delivery rules

Effective Date: 29 June 2025
Applies to: All orders placed via Sport Extra Zoom

At Sport Extra Zoom, we are committed to providing clear, transparent, and reliable delivery services for all our customers across Spain, the European Union, and eligible international destinations.

This Shipping Policy forms part of our Terms and Conditions and complies with applicable European Union and Spanish consumer protection laws, particularly:

• Directive 2011/83/EU on consumer rights
• Royal Legislative Decree 1/2007 of 16 November — Ley General para la Defensa de los Consumidores y Usuarios

1. Payment Verification and Order Processing

All orders are subject to payment verification before processing.

• Orders are not processed immediately upon placement
• We start preparing the order only after payment confirmation has been received and credited to our account
• This process generally takes 1–3 business days, depending on your payment method and banking network

This step ensures transaction security, fraud prevention, and regulatory compliance in line with EU consumer law.

2. Shipping Schedule

Orders are processed and dispatched Monday to Friday during standard working hours, excluding Spanish public holidays.

Once your order is shipped, you will receive:

• A confirmation email with your invoice
• A tracking number and direct link to the courier’s tracking page for real-time delivery updates

3. Estimated Delivery Times

Delivery times are calculated from the date of shipment, not the date of order or payment confirmation.

Delays may occur due to:

• Customs inspections or additional import duties
• Incorrect or incomplete delivery address provided by the customer
• Force majeure events such as natural disasters, strikes, or transport network disruptions
• Seasonal peaks (e.g., Black Friday, Christmas, summer promotions)

4. Shipping Restrictions

In compliance with EU trade regulations, we do not ship to:

• Countries under international sanctions or trade restrictions
• Locations where import laws prohibit the sale of sports equipment

For the most recent list of restricted destinations, visit the EU Sanctions Map.

5. Handling and Delivery Conditions

All products are professionally packaged to minimize the risk of transport damage.

• Upon delivery, customers must inspect the product before signing the courier’s delivery confirmation
• Any visible damage must be reported immediately to both the courier and Sport Extra Zoom within 24 hours
• Delivery includes curbside or building entrance delivery unless otherwise specified in the shipping options
• Installation or unboxing services are not included unless booked separately

6. Delays and Force Majeure

While we aim to deliver within the stated timelines, unforeseen events may cause delays, such as:

• Customs clearance delays in non-EU destinations
• Global supply chain disruptions (e.g., port congestion, fuel shortages, pandemic-related restrictions)
• Local delivery restrictions in certain regions

We will keep you informed of any significant delay and work with logistics partners to minimize disruptions.

7. Customer Support and Communication

For any questions or concerns regarding your order, shipping status, or delivery arrangements, contact us:

📧 benak.robert90@gmail.com
📞 +34 695 122 632
📍 Address: Carrer Selva de Mar 112, 08020 Barcelona

Support team hours: Monday to Friday, 9:00 – 18:00 (CET), excluding Spanish public holidays.

8. Legal References

• Royal Legislative Decree 1/2007: BOE Official Text
• Directive 2011/83/EU: EUR-Lex Official Journal

✅ By placing an order with Sport Extra Zoom, you confirm that you have read and agreed to these Delivery Rules, which form part of our Terms and Conditions.